Need help with Pack Log, want to report a problem, or have a suggestion?
Email us at shuyizhao.support@gmail.com.
We will do our best to respond as soon as reasonably possible. Please do not include photos of your belongings or documents, travel-document details, or other sensitive information in your message.
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Pack Log does not use an account system, analytics, or remote access to your app data. We cannot view or recover the records stored on your device or in your personal iCloud account.
How do I restore my Pack Log Pro purchase? Open any Pro feature (for example, Settings > iCloud Sync, then tap the locked Enable Sync row) to show the Pack Log Pro screen, then tap Restore Purchases. Use the same Apple ID you bought it with.
Why can’t I create another trip or kit? Without Pro, Pack Log allows one open trip at a time (finish or delete it to free the slot) and eight kits. Nothing is ever deleted because of these limits.
My devices aren’t syncing. iCloud Sync needs Pack Log Pro, an iCloud account signed in on every device, and the Enable Sync toggle on in each device’s Settings > iCloud Sync. Check the Status card there. Changes take a moment to arrive; keep Pack Log open while a big sync finishes.
I’m moving to a new iPhone or iPad. Use Apple’s device transfer or backup to carry your apps and data across, or turn on iCloud Sync (Pack Log Pro) on both devices. On a freshly installed device that should match your iCloud data, choose Restore Existing iCloud Data when you turn sync on.
I deleted the app. Is my iCloud data gone? No. Deleting the app removes the data on that device only. To remove the iCloud copy, turn off iCloud Sync and use Delete iCloud Data before deleting the app, or manage it in Apple’s iCloud storage settings.
| Something I packed doesn’t appear where I expect. Check the Section | Bag switch at the top of the list and the filter button beside the search bar — a filter that is still switched on hides rows (it shows a count badge). Tap the filter button and choose Clear All. |